MONTA strives to produce the highest quality products with only the world’s best materials to meet only the highest expectations. MONTA meticulously and individually designs and hand assembles every product leaving MONTA’s doors. Ultimately, MONTA stands behind its Swiss-made products, and customer satisfaction is the first priority.
Due to the prominent quality of MONTA’s products and customer expectations, MONTA accepts Returns/Exchanges for products only in UNUSED, UNDAMAGED and UNALTERED condition within 7 days of the customer’s receipt of goods. A RETURN FEE of 10% per order will be charged for all refunds. If you are not satisfied with your purchase, please contact MONTA within 7 days of the original purchase for instructions to return. All refunds will be processed using the original payment method, minus the return fee.
You may also request an exchange for a similar or different product. In the event of an Exchange, the customer is responsible for shipping per selected method.
Full refunds (including original shipping fees) will be processed for items that are returned to MONTA due to factory defects ONLY.
How to Return an Item
Please email email@example.com before returning any orders. Product returns are the responsibility of the customer, including custom fees and taxes. Returned goods must be packaged carefully to avoid damage during transit. If it is damaged upon arrival, MONTA cannot accept the return.
To request a refund or exchange, please email firstname.lastname@example.org or call MONTA at 888.643.4942 within 7 days of your purchase.
Mail your returned item to:
12142 Lackland Rd
Saint Louis, MO 63146 USA
Include in your package a signed letter with your full name and order number stating the reason for your return and the original receipt.